I have 4 instances for 4 different fire depts all on same frequency. A set of filters for each instance with a distinct email for cell phone texting. I had a single instance running for a year and it would do it also, I just figured it was a signal issue. There are actually 5 instances running the 5th has a separate input. I will add the computer is also hosting a broadcastify feed and a Zello stream, maybe the computer can't handle it all but when I check the CPU and available memory there seems to be lots to spare. The scanners are tapped and normally the signals are 100%. This problem only happens maybe once a week.